Frequently Asked Questions

BookStream is a digital subscription service that provides unlimited access to over 100,000 eBooks across 80+ categories. For a monthly subscription fee, you can download and read as many eBooks as you want from our extensive library covering business, technology, health, fiction, cooking, sports, and much more.

Signing up is easy! Click the "Start Free Trial" button, provide your email, name, address, and payment information. You'll get immediate access to our entire library. We offer a 3-day free trial for new customers.

You'll need to provide: your full name, email address, complete address (street, postal code, city, country), a secure password, and payment method. Phone number is optional but recommended for account security.

Yes! New customers get a 3-day free trial with full access to our entire library. You can download and read unlimited eBooks during this period. Remember to cancel before the trial ends if you don't want to continue with a paid subscription.

BookStream works on all devices! Our responsive website works perfectly on desktop computers, tablets, and smartphones. You can access your account and download eBooks from any device with an internet connection.

Currently, BookStream is available in English and German. Our website interface and customer support are provided in both languages to serve our international customer base.

Our library contains over 100,000 eBooks across 80+ categories including affiliate marketing, business, cooking, health & fitness, technology, self-help, digital marketing, photography, and many more. We regularly add new content to keep our library fresh and current.

Yes, you can log into your BookStream account from any device. However, your subscription is for personal use only and cannot be shared with others. We monitor account usage to prevent sharing.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a secure reset link. For security, password reset links expire after 1 hour.

Log into your account and go to "Account Settings" to update your name, address, email, phone number, and other personal information. Changes take effect immediately.

Yes, we take security seriously. All data is encrypted, passwords are hashed with bcrypt, and all communication uses HTTPS. We comply with GDPR and other privacy regulations.

Yes, in compliance with GDPR, you can export your account data including subscription details, download history, and payment information. Go to "Data Export" in your account settings.

Contact our support team to request account deletion. We'll permanently remove your personal data in compliance with GDPR, though some transaction records may be retained for legal requirements.

We track download history and login activity for account security and service improvement. We don't track what you read after downloading. All tracking complies with privacy laws.

Immediately change your password and contact our support team. We monitor login patterns and can help secure your account. Check your login history in account settings for suspicious activity.

Yes, you can update your email address in account settings. You'll need to verify the new email address before the change takes effect for security purposes.

Payment information is securely stored by our payment processors (Stripe, PayPal) and encrypted according to industry standards. We never store complete credit card numbers on our servers.

First, try resetting your password. If that doesn't work, check if your email address is correct and ensure you're using the right login credentials. Contact support if you continue having issues.

Download links expire after 24 hours. If yours has expired, request a new link from your download history. Also check your internet connection and try a different browser if problems persist.

Try clearing your browser cache and cookies. Check your internet connection speed. If issues persist, it might be temporary server maintenance. Contact support if problems continue.

Absolutely! BookStream is fully responsive and works perfectly on smartphones and tablets. Use any modern web browser to access your account and download eBooks on mobile devices.

BookStream works with all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. For the best experience, keep your browser updated to the latest version.

Ensure you have a PDF reader installed (like Adobe Reader). Try right-clicking the download link and selecting "Save as" instead of opening directly. Clear your browser cache if downloads fail.

EPUB files can be opened with various reading apps like Calibre (desktop), iBooks (iOS), Google Play Books, or Adobe Digital Editions. Most e-readers also support EPUB format natively.

Email us at support@bookstream.com with detailed information about your issue, including your account email, browser type, and what you were trying to do. We typically respond within 24 hours.

We collect only necessary information to provide our service and comply with GDPR. We never sell your data to third parties. Full details are available in our Privacy Policy page.

Our Terms of Service outline your rights and responsibilities when using BookStream. Key points include personal use only, no sharing of account or content, and compliance with copyright laws. Read the full terms on our website.

No, downloaded eBooks are licensed for personal, non-commercial use only. Commercial use, redistribution, or resale is strictly prohibited and may result in legal action.

You have a 14-day withdrawal right under German law, but this is forfeited if you download any eBooks. Monthly fees are generally non-refundable except as required by law.

Yes, all eBooks in our library are protected by copyright. We have proper licensing agreements for all content. Users receive a personal license for downloaded content, not ownership rights.

Violations may result in account warnings, suspension, or permanent termination depending on severity. Common violations include account sharing, commercial use of content, or attempting to circumvent security measures.

BookStream operates under German law and complies with GDPR, German consumer protection laws, and international copyright agreements. All disputes are resolved according to German jurisdiction.